Grand Velas Los Cabos
Resort That Makes You Feel Like Royalty
My fiance and I have visited Grand Velas Los Cabos for the first time back in July for a quick weekend getaway, with no intentions of wedding planning yet. However, we enjoyed our stay so much that we started the wedding planning process on site - we knew this resort was "the one." Three weeks later, I came back with my sister and niece to show off Grand Velas to them for our girls trip. And the first week of December, we came back AGAIN for my 3rd trip with our parents...they were just as "wowed" with the property, service, and the people as we were on our first trip. The resort is even more beautiful in person, everything from the view, architecture, landscaping, and especially the staff. Every room is ocean view, and it is absolutely breath taking! The resort is situated to have an amazing sunrise view over the ocean, but sunset will occur behind the building. However, waking up early to catch the sunrise is worth the extra minutes that you lose sleep for! The service is definitely first class. You are always greeted by your name (sometimes even by staff members you have not had interaction previously with) and with any requests, they just seem to make it happen without hesitation. For instance, my mother in law forgot her comb, but the hotel didn’t have any at the moment. The concierge in the lobby offered to have a staff member stop by a store to purchase one on the way to work and delivered to her room (definitely going above and beyond). Concierge/service - every suite is assigned to two personal concierges (one morning and one evening), who are trained in the highest level of customer service, yet they are very genuine and sincere in every interaction. I had Rocio, Christian, and Sheila and we love them so much we are requesting them for the wedding. They are always proactive and thinking ahead, taking care of things you probably don’t even realize. For instance, Rocio made sure our niece was taken care of during her time at the Kid’s Club (our niece didn’t want to leave!) and had dinner delivered to the club while we were at an adults only restaurant - doing all this before we even had to ask. There were MANY other things she did for us that was above and beyond, but one that left a huge impression on us is she left us a note in our room during our December trip prior to our arrival, welcoming us back, regretting that she can’t in person due to not being scheduling. Christian is equally amazing. He realized we had a short stay and offered to pack our luggage so we can spend more time enjoying ourselves, calling our transfer company the night before to make sure everything is in order, calling us during his personal time off right before our checkout to see if there was anything else he can do for us. He and Rocio always seem to know where we are at - they are very good at balancing showing up often enough so you feel cared for, but not so much that it invades your privacy. Sheila was also proactive and had boxed lunches made for us on the day of our departure so we have something to eat while waiting at the airport. Another feature that I find convenient is the concierge offer their personal numbers so you can text them any time for anything; this also allowed for better response time (especially when lounging around the pool and you suddenly need or remember something). Food - I usually avoid all-inclusive resorts because the quality is mediocre at best. However, I enjoyed every restaurant at this resort and each chef not only consider the taste during the dining experience, but also the presentation which is definitely Instagram-worthy! Few of the restaurants, the chef will even come out personally to ensure you are enjoying your meal. Breakfast is buffet and you must have it on the patio - the view is gorgeous! The staff will even help you with your plate and bring it back to your tablet. The executive chef, Juan, is creating the menu for our wedding and he’s incredible! For our taste testing, he comes out to explain every dish for every course. He is highly trained in his field and has many years of experience, yet he is so incredibly humble and welcomes all suggestions or modifications. He was able to translate every request or suggestions I had, and our second taste testing was EXACTLY what I had mind. He puts a lot of thought in not only how the dish tastes, but also the texture and he’s a true artist when it comes to the presentation. Wedding planning - Marcela is our main contact for the entire wedding process. She is professional, yet very sweet and personable. She arranged all my meetings with vendors and made sure everything run smoothly, even though our December trip was kind of last minute. There were a few issues that happened during our last trip, but when made aware of them, she immediately took corrective action and we couldn’t be more thankful! Not only did she apologize, but made sure we understood that the resort is always open to suggestions for improvement (and just not brush it off). I have really enjoyed working with her for the past several months and absolutely trust her, knowing that she has my best interest in mind. I am also impressed with Andrea, who is going to be assigned as my wedding coordinator. While we haven’t had much interaction yet, she was at both of my taste testings and was responsible for accurately transcribing and translating my requests to the chef. Marcela, as well as many of the staff who I see regularly while at the resort, made every effort to be present in welcoming me and sending me off. There are MANY others who made all our trips to Grand Velas an incredible experience, and each time unique - everyone from the bar (who gave us an impromptu mezcal tasting when she realized my fiance really likes the liquor; and she also created several cocktails for our testing as well), pool service (staff who would clean your sunglasses when you get out from the pool, move the umbrella so the sun is out of your face and leaves water next to you when you fall asleep), restaurant staff (who would stay wayyyy past the closing time without rushing us or make us feel bad and even insisted on us having dessert), and other random (but definitely not less important) staff who will catch the elevator for you even though they’re going the opposite way from you. There are not enough words in the English language to describe how amazing this resort is, you’ll just have to experience it for yourself. What you get far exceeds what you pay for, and that is saying a lot for this luxury property!